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Grade(s): Higher
Author(s): Caroline Patterson and Moira Stephen
ISBN: 9781843722861
This text delivers fully relevant, accessible course coverage for comprehensive on-course exam and coursework assignment support as well as preparation. Quick Questions throughout the book consolidate and reinforce knowledge and understanding of the topics, and internet research activities extend students’ learning and deliver valuable case study references. End-of-chapter extended response questions provide students with exam-style practice while full colour diagrams, illustrations and information boxes help key facts stick.
Contents
Introduction
Unit 1: Administrative services
Chapter 1: Effectiveness in the workplace
· The role of the administrator
· Aims, objectives and targets
· Time and task management
· Team working
· Types of team leaders
Chapter 2: Work practices and the modern working environment
· Work practices
· Contracts of employment
· The work environment
· Organisational and legal requirements
Chapter 3: Recruiting, developing and supporting staff
· Recruitment and selection procedures
· Staff development
· Professional development
· Staff welfare
Chapter 4: Meetings
· Meetings
· Types of meetings and committees
· Office bearers
· Documentation relating to meetings
· Meeting terminology
· The impact of technology on meetings
Chapter 5: Effective customer service
· Customer service policies
· Quality management systems
Unit 2: Information technology for management
Chapter 6: The role of information in decision making
· What is information?
· Sources of information
· Types of information
· Features of good information
· Types of decision making
Chapter 7: The impact of ICT on work practices and management of information
· Impact of ICT on workflow
·
· The impact of ICT on work practices
· Data management systems
· Organisational procedures for security and confidentiality of information
· Legislation relating to the security and confidentiality of information and computer misuse
Chapter 8: Using ICT to solve business problems
· Practice tests
Answers
Price: £12.99
* Evaluation copies are available to teachers only
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