This page of resources will enable you to follow up the Internet research activities in our Higher Grade Administration Course Notes book.

• Key websites are listed by chapter & topic for easy reference
• Internet activities in the Course Notes book help focus your research
• Web links are monitored and updated to give you the info you need

Downloads

Chapter 8: Using ICT to solve business problems

Here are the downloads for Chapter 8. Each of the Practice Tasks uses Word, Excel, Access and image files. For convenience these are grouped together into a single Zip file for each task.

• Practice task 1 (Zipped file containing Word, Excel and Assess Files)
• Practice task 2 (zipped MDB file)
• Practice task 3 (zipped MDB file)
• Suggested Solutions for Task 2 (PDF)
• Suggested Solutions for Task 3 (PDF)

Website links for Internet research activities

Leckie & Leckie is not responsible for any content on the specified websites.

Introduction

Email and internet

• www.learnthenet.com

Online calendar

• www.google.com/intl/en-GB/googlecalendar/tour.html

Presentation software

• www.teach-ict.com

Chapter 1 - Effectiveness in the workplace

Action plan

• www.uclan.ac.uk/facs/class/cfe/eggs/goalsandtargets.htm

Time management

• www.businessballs.com
• www.mindtools.com

Chapter 2 - Work practices and the modern working environment

Flexible working

• www.flexibility.co.uk

Workers' rights

• www.berr.gov.uk
• www.dti.gov.uk
  (note that the Department for Business, Enterprise and Regulatory Reform has replaced the Department of Trade and Industry)
• www.acas.org.uk
• www.worksmart.org.uk

Ergonomics

• www.openerg.com

Health and Safety Executive

• www.hse.gov.uk

Working with employees

• www.businesslink.gov.uk

Chapter 3 - Recruiting, developing and supporting staff

Recruitment and selection

• www.nottingham.ac.uk/sedu/

Appraisals - Chartered Institute of Personnel and Development

• www.cipd.co.uk

Investors in People (IIP)

• www.investorsinpeople.co.uk/Documents/IIP_StandardOverview1.pdf

Health at work

• www.shaw.uk.com

Stress

• hcd2.bupa.co.uk/fact_sheets/html/stress_workplace.html

ACAS

• www.acas.org.uk

Chapter 4 - Meetings

Effective meetings
The links to the Effective Meetings website have changed since the time of printing. Go to www.effectivemeetings.com, follow the link to the home page, then follow the links to Meeting basics and Meeting planning.

Meetings

• Agendas, minutes and meetings - www.secretarialsite.com

Search engines

• www.altavista.com
• www.google.co.uk
• www.yahoo.com
• www.wikipedia.org

Chapter 5 - Effective customer service

Mission statements of companies

• www.mcdonalds.co.uk
• www.sainsburys.co.uk
• www.marksandspencer.com

Customers' rights

• www.oft.gov.uk
• www.oft.gov.uk/oft_at_work/consumer_initiatives/scams/
• www.consumerdirect.gov.uk/
• www.tradingstandards.gov.uk/cgi-bin/callist.cgi

Focus groups

• www.crm2day.com/library/EpFkkyuEuFiJCvpOlv.php

Customer service

• www.bized.co.uk

Chapter 7 - The impact of ICT on work practices and management of information

Computer networks

• www.bbc.co.uk/schools/gcsebitesize/ict/datacomm

Data protection

• www.privacydataprotection.co.uk/news/
• management.silicon.com/itdirector/0,39024673,11019225,00.htm
• www.bbc.co.uk/schools/gcsebitesize/ict/legal/